Service Controller

KION GROUP AG

Dublin, Ireland
Not specified
Wip creation and scheduling
Engineer dispatch management
Proactive service planning
The Service Controller position at KION GROUP AG in Dublin, Ireland, involves managing the scheduling and dispatching of engineers to optimize customer service and operational efficiency. The role emphasizes proactive communication, effective relationship-building, and adherence to safety protocols to enhance customer satisfaction and revenue growth

Job Summary

  • The role is primarily responsible for the creation of Work in Progress (WIP) records and the scheduling of engineers.
  • Candidates must ensure proactive control of service planning while maintaining accurate planning master data.
  • The position requires liaising with service engineers and managers to maximize revenue and margin opportunities through effective quotations.

Matching Summary

Match Score: 75

The Service Controller position at KION GROUP AG in Dublin, Ireland, involves managing the scheduling and dispatching of engineers to optimize customer service and operational efficiency. The role emphasizes proactive communication, effective relationship-building, and adherence to safety protocols to enhance customer satisfaction and revenue growth.

Skills & Requirements

Must-have

  • WIP creation and scheduling
  • Engineer dispatch management
  • Proactive service planning
  • Customer communication skills
  • ERP system proficiency

Nice-to-have

  • Strong relationship building
  • Revenue optimization mindset
  • One Linde approach adoption
  • Health and safety compliance
  • Invoice query resolution

Key Requirements

  • Experience in service operations or scheduling
  • Proficiency with ERP systems for goods receipt
  • Ability to manage breakdown and TOA jobs

Work Rights

Not specified

Tailored Resume

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