Tier 1 Call Center Agent

Maximus

United States
Not specified; commensurate with job duties + rele...
On-site
Active ts/sci clearance required
Servicenow itsm tool experience
Hardware and software troubleshooting
Maximus is seeking a Tier 1 Call Center Agent to provide customer support through various communication channels, requiring an active TS/SCI clearance. The role involves troubleshooting technical issues, ensuring customer satisfaction, and documenting interactions using ITSM tools

Job Summary

  • This onsite position requires an active TS/SCI clearance to handle inbound and outbound customer contact for government programs.
  • The role involves providing day-to-day technical support, diagnosing problems, and resolving hardware and software issues using ServiceNow.
  • Maximus offers a comprehensive compensation package including health insurance, retirement savings, paid holidays, and paid time off.

Matching Summary

Match Score: 85

Maximus is seeking a Tier 1 Call Center Agent to provide customer support through various communication channels, requiring an active TS/SCI clearance. The role involves troubleshooting technical issues, ensuring customer satisfaction, and documenting interactions using ITSM tools.

Salary

Not specified; commensurate with job duties and relevant work experience; varies based on contract value

Skills & Requirements

Must-have

  • Active TS/SCI clearance required
  • ServiceNow ITSM tool experience
  • Hardware and software troubleshooting
  • Inbound and outbound customer contact
  • DoD USAF program standards compliance

Nice-to-have

  • IAT level 2 certification preferred
  • Jira Service Management familiarity
  • BMC Remedy experience
  • General networking knowledge
  • Professional courtesy and patience

Key Requirements

  • Associate degree in technical field or two years help desk experience
  • Active TS/SCI security clearance
  • IAT level 1 minimum certification
  • Experience with tiered escalation processes

Work Rights

Must have active TS/SCI clearance

Tailored Resume

Cover Letter