Customer Journey Manager (12 Month Ftc)

Lloyds Banking Group

Edinburgh, United Kingdom
Base: £61,344 - £68,160; bonus/equity: not specifi...
Hybrid
Customer-centric mindset
Stakeholder management
Problem-solving skills
You’ll join the Data Management team within the IP&I Colleague and Customer Service Platform

Job Summary

  • You’ll join the Data Management team within the IP&I Colleague and Customer Service Platform.
  • You’ll work closely with teams across the business to understand friction points and improve customer experiences.
  • We offer a wide-ranging benefits package, including a generous pension contribution and 30 days’ holiday.

Matching Summary

You’ll join the Data Management team within the IP&I Colleague and Customer Service Platform.

Salary

Base: £61,344 - £68,160; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer-centric mindset
  • Stakeholder management
  • Problem-solving skills

Nice-to-have

  • Experience in insurance services
  • Familiarity with journey-mapping tools
  • Positive influencer

Key Requirements

  • Around 5 years’ experience
  • Experience engaging with partners
  • Comfortable using data for recommendations

Work Rights

Not specified

Tailored Resume

Cover Letter