Analyst - It Support

transunion.ca

**
Technical operations
Customer support
Escalated issue resolution
** TransUnion is seeking an IT Application Specialist to enhance their technical operations, customer support, and team performance. The role involves troubleshooting technical issues, mentoring team members, and advocating for customer needs within IT initiatives. **

Job Summary

  • This role is critical to our technical operations, customer support, and internal team enablement.
  • The IT Application Specialist plays a pivotal role in ensuring the smooth functioning of our technical support and application management processes.
  • This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Matching Summary

Match Score: 75

** TransUnion is seeking an IT Application Specialist to enhance their technical operations, customer support, and team performance. The role involves troubleshooting technical issues, mentoring team members, and advocating for customer needs within IT initiatives. **

Skills & Requirements

Must-have

  • technical operations
  • customer support
  • escalated issue resolution
  • system interdependencies
  • data flows
  • troubleshoot technical issues

Nice-to-have

  • voice of the customer
  • proactive issue prevention
  • continuous improvement
  • team collaboration
  • knowledge sharing

Key Requirements

  • Minimum two days a week in office

Work Rights

Not specified

Tailored Resume

Cover Letter