Specialiste Du Service À La Clientèle / Client Service Specialist

IQVIA

Canada
Base: $50,500.00 - $84,100.00; bonus/equity: not s...
Client data requirements validation
Data verification protocols
Proactive issue resolution
The Client Service Specialist role combines operational excellence with strategic client management, ensuring accuracy and fulfillment of all contracted and custom deliverables

Job Summary

  • The Client Service Specialist role combines operational excellence with strategic client management, ensuring accuracy and fulfillment of all contracted and custom deliverables.
  • This position serves as a primary point of contact for clients, supporting their needs, strengthening long-term relationships, and balancing detailed data responsibilities with higher-level client engagement.
  • Key responsibilities include first-line support for customers, data validation, issue resolution, responding to inquiries, and collaborating with internal teams like Sales and Data Operations.

Matching Summary

The Client Service Specialist role combines operational excellence with strategic client management, ensuring accuracy and fulfillment of all contracted and custom deliverables.

Salary

Base: $50,500.00 - $84,100.00; Bonus/Equity: Not specified; Benefits: Health and wellness and/or other benefits

Skills & Requirements

Must-have

  • client data requirements validation
  • data verification protocols
  • proactive issue resolution
  • ad hoc analysis
  • client relationship management
  • deliverable specification adherence

Nice-to-have

  • strategic client engagement
  • cross-functional team collaboration
  • mentoring junior team members
  • driving client value maximization

Key Requirements

  • Bachelor's Degree or four years related work experience
  • 1-2 years IQVIA Client Service Representative experience
  • Proficiency in PC applications including Excel
  • Ability to travel to clients and IQVIA offices
  • 2-4+ years client services, data delivery, or pharmaceutical analytics experience

Work Rights

Not specified

Tailored Resume

Cover Letter