Lead Patient Services Coordinator

Fresenius Medical Care

Jacksonville, FL, United States
Patient scheduling and registration
Front desk team leadership
Conflict resolution
Leads an assigned Front Desk team responsible for patient scheduling and registration, providing support, leadership, and subject matter expertise

Job Summary

  • Leads an assigned Front Desk team responsible for patient scheduling and registration, providing support, leadership, and subject matter expertise.
  • Tracks team productivity, balances workload, reassigns tasks, and intervenes in challenging patient registration situations.
  • Provides input for recruiting, evaluates team performance, and recommends process improvements for efficiency and customer service.

Matching Summary

Leads an assigned Front Desk team responsible for patient scheduling and registration, providing support, leadership, and subject matter expertise.

Skills & Requirements

Must-have

  • Patient scheduling and registration
  • Front Desk team leadership
  • Conflict resolution
  • Workflow improvement initiatives
  • NextGen in-box monitoring
  • Patient confidentiality maintenance

Nice-to-have

  • Subject matter expertise
  • Collaborative reporting
  • Adaptability to change
  • Positive support for new policies

Key Requirements

  • 2-4 years related experience
  • 1 year as Patient Service Coordinator
  • High School Diploma required
  • Associate's Degree desirable
  • Prior managerial or supervisory experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter