LinkedIn is seeking a Customer Success Manager in Madrid to enhance customer relationships and ensure clients maximize their investment in LinkedIn Talent Solutions. The role involves onboarding, engagement, and retention strategies while working closely with sales teams and clients
Job Summary
Our mission in Customer Success is to ensure every customer maximizes the value of their investment in LinkedIn Talent Solutions.
The Customer Success Manager (CSM) partners closely with Account Managers to guide clients throughout their journey—from onboarding and adoption to long-term value realization.
The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Matching Summary
Match Score: 85
LinkedIn is seeking a Customer Success Manager in Madrid to enhance customer relationships and ensure clients maximize their investment in LinkedIn Talent Solutions. The role involves onboarding, engagement, and retention strategies while working closely with sales teams and clients.
Skills & Requirements
Must-have
Customer onboarding and implementation
Customer success planning and value delivery
Drive ongoing adoption and education
Customer retention and relationship management
Partner with Sales on renewals
Nice-to-have
Analyze customer data and usage trends
Strong interpersonal and communication skills
Excellent problem-solving and critical-thinking
Customer-focused mindset and proactive approach
Experience with customer success tools
Multilingual abilities, Portuguese a plus
Key Requirements
3+ years of experience as a customer success manager