Troubleshoot complex account configurations, apis, job feeds, and databases
Writing and executing sql queries for data investigation
Configure client sso, sftp, and ssh security protocols
Workday is seeking a Senior Associate Technical Support Engineer for their Paradox Customer Support team, focused on providing exceptional customer service and resolving complex technical issues. The ideal candidate will have a background in technical support, strong problem-solving skills, and proficiency in SQL and API integrations
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Workday is seeking a Senior Associate Technical Support Engineer for their Paradox Customer Support team, focused on providing exceptional customer service and resolving complex technical issues. The ideal candidate will have a background in technical support, strong problem-solving skills, and proficiency in SQL and API integrations.
Skills & Requirements
Must-have
Troubleshoot complex account configurations, APIs, Job Feeds, and databases
Writing and executing SQL queries for data investigation
Configure client SSO, sFTP, and SSH security protocols
RESTful API calls using Postman or Bruno
Experience with JIRA, Microsoft Office, and Visual Studio Code
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Knowledge-sharing to internal team members
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support or similar role
1+ years of experience validating XML, JSON, and CSV formats
1+ years of experience with data-driven decision-making