Eve is seeking a Technical Support Engineer to enhance their AI-driven legal technology platform, focusing on troubleshooting and customer support. The ideal candidate should possess strong technical skills, particularly in AI debugging and SaaS products, along with exceptional communication abilities to explain complex issues to non-technical users
Job Summary
Investigate AI Output Quality when customers report issues with AI-generated legal documents, using AI observability tooling to trace model inputs, outputs, and reasoning.
Diagnose Technical Issues including cloud storage sync failures, document formatting and export issues, and integration configuration problems, resolving independently or escalating with full diagnostic evidence.
Build the Support Infrastructure by writing SOPs, troubleshooting runbooks, and knowledge base articles, and contribute to AI agent rollout by optimizing content for AI consumption.
Matching Summary
Match Score: 85
Eve is seeking a Technical Support Engineer to enhance their AI-driven legal technology platform, focusing on troubleshooting and customer support. The ideal candidate should possess strong technical skills, particularly in AI debugging and SaaS products, along with exceptional communication abilities to explain complex issues to non-technical users.