As a Customer Success Manager, you will own and nurture your portfolio of customer accounts, cultivating strong, long-term relationships and acting as a trusted advisor
Job Summary
As a Customer Success Manager, you will own and nurture your portfolio of customer accounts, cultivating strong, long-term relationships and acting as a trusted advisor.
You will drive marketing excellence by collaborating closely with customers to optimize their online advertising strategies and tackle challenges such as budget scaling and performance optimization.
The role requires you to be a product expert, staying on top of Smartly’s platform and features, as well as the broader social advertising ecosystem to solve customer pain points.
Matching Summary
As a Customer Success Manager, you will own and nurture your portfolio of customer accounts, cultivating strong, long-term relationships and acting as a trusted advisor.
Skills & Requirements
Must-have
Drive retention and growth
Consultative advice and product adoption
Manage customer accounts and relationships
Optimize online advertising strategies
Expertise in social advertising platforms
Collaborate with Product, Sales, and Marketing
Nice-to-have
Develop vertical expertise
Empathy and results-driven approach
Simplify complex ideas
Self-motivated and collaborative
Key Requirements
3+ years of experience in customer success or account management
Experience in digital advertising space
Familiarity with Meta, Pinterest, Snapchat, and TikTok
Strong spoken and written communication skills in English
Comfortable working in a hybrid model (3 days/week in office)