The Senior Executive Customer Service role is responsible to handle all customers’ enquiries and service requests across different communication channels including phone, email, web chat, social media, and walk-in service counter
Job Summary
The Senior Executive Customer Service role is responsible to handle all customers’ enquiries and service requests across different communication channels including phone, email, web chat, social media, and walk-in service counter.
This role supports escalation, handling of feedbacks/complaints, and assists managers with team briefing, scheduling, and real-time operational monitoring.
FWD TIM is dedicated to driving operational excellence, fostering innovation, and ensuring regulatory compliance across all business functions while maintaining a competitive edge in the market.
Matching Summary
The Senior Executive Customer Service role is responsible to handle all customers’ enquiries and service requests across different communication channels including phone, email, web chat, social media, and walk-in service counter.