Service Desk Technician - Analyst

iCapital

Stamford, Connecticut, United States
Base: $60,000 to $85,000; bonus/equity: equity for...
Hybrid (on-site monday-thursday, remote friday)
1-3 years end-user technical support experience
Microsoft cloud technologies o365 onedrive exchange
Desktop technologies windows mac os ms office teams zoom
iCapital is seeking a Service Desk Technician - Analyst to provide Tier 1 technical support to end users in Stamford, Connecticut. The ideal candidate will have 1-3 years of experience in end-user technical support and proficiency with Microsoft cloud technologies, along with excellent communication skills. The position offers a competitive salary and comprehensive benefits, including unlimited PTO and a flexible work schedule

Job Summary

  • This role serves as the first point of contact for end users seeking technical assistance over the phone or via email.
  • Employees receive a comprehensive benefits package including an employer matched retirement plan and unlimited paid time off.
  • The position requires travel to the Stamford, CT office for support gaps and participation in after-hours on-call schedules.

Matching Summary

Match Score: 85

iCapital is seeking a Service Desk Technician - Analyst to provide Tier 1 technical support to end users in Stamford, Connecticut. The ideal candidate will have 1-3 years of experience in end-user technical support and proficiency with Microsoft cloud technologies, along with excellent communication skills. The position offers a competitive salary and comprehensive benefits, including unlimited PTO and a flexible work schedule.

Salary

Base: $60,000 to $85,000; Bonus/Equity: Equity for all full-time employees and annual performance bonus; Benefits: Employer matched retirement plan, subsidized healthcare, dental, vision, telemedicine, mental health counseling, parental leave, unlimited PTO

Skills & Requirements

Must-have

  • 1-3 years end-user technical support experience
  • Microsoft cloud technologies O365 OneDrive Exchange
  • Desktop technologies Windows Mac OS MS Office Teams Zoom

Nice-to-have

  • Experience with FreshService and ServiceNow
  • Excellent written and verbal communication skills
  • Ability to thrive in fast-paced environment

Key Requirements

  • 1-3 years recent end-user technical support experience
  • 1-3 years Microsoft cloud-related technologies experience
  • 1-3 years desktop technologies experience

Work Rights

Not specified

Tailored Resume

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