Base: $40.00-46.00 ph; bonus/equity: eligible for ...
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5+ years lis customization experience
Beckman coulter remisol advance middleware
Bachelor's or associate's degree in medical laboratory technology
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Danaher is seeking a Senior Customer Technical Support Specialist for Beckman Coulter Diagnostics, who will work remotely on the second shift. The role involves providing technical support related to laboratory informatics and middleware software, requiring a background in laboratory information systems and a commitment to customer service.
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Job Summary
This role provides technical phone troubleshooting and consulting for clinical laboratory and IT customers regarding the Informatics product line.
The position is fully remote but requires up to 20% travel during the first year of training, reducing to 5% thereafter.
Employees are eligible for a comprehensive benefits package including medical/dental/vision insurance, 401(k), and bonus/incentive pay.
Matching Summary
Match Score: 75
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Danaher is seeking a Senior Customer Technical Support Specialist for Beckman Coulter Diagnostics, who will work remotely on the second shift. The role involves providing technical support related to laboratory informatics and middleware software, requiring a background in laboratory information systems and a commitment to customer service.
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Salary
Base: $40.00-46.00 per hour; Bonus/Equity: Eligible for bonus/incentive pay; Benefits: Paid time off, medical/dental/vision insurance, 401(k)
Skills & Requirements
Must-have
5+ years LIS customization experience
Beckman Coulter REMISOL Advance middleware
Bachelor's or Associate's degree in Medical Laboratory Technology
Nice-to-have
Strong organizational skills under pressure
Ability to diagnose complex technical issues
Experience with FDA complaint classification
Key Requirements
Bachelor's Degree OR Associate's Degree in Medical Laboratory Technology
5+ years experience with LIS customization and Beckman Coulter REMISOL Advance
Willingness to work holidays, weekends, and on-call shifts