Member Service Supervisor

CLUB View

Phuket, United Kingdom
Complaint escalation management
Team performance monitoring
Customer service standards
Provide support for consultants and manage escalated or complex issues and complaints from customers

Job Summary

  • Provide support for consultants and manage escalated or complex issues and complaints from customers.
  • Monitor team performance on a daily basis to ensure SLAs are being met and provide coaching & development of the team.
  • Benefit from discounted hotel stays globally and reward and recognition programs.

Matching Summary

Provide support for consultants and manage escalated or complex issues and complaints from customers.

Skills & Requirements

Must-have

  • Complaint escalation management
  • Team performance monitoring
  • Customer service standards
  • Regulatory compliance
  • Credit bureau dispute management
  • WorldMark South Pacific Product knowledge

Nice-to-have

  • Positive attitude
  • Fast-paced environment
  • Innovation and growth focus
  • Empathy and understanding
  • Inspiring others

Key Requirements

  • Experience processing customer complaints
  • Demonstrated experience handling difficult customer complaints
  • First rate problem solving and negotiation skills
  • Sound knowledge of National Consumer Credit Code, Privacy Act
  • Intermediate knowledge in Microsoft products

Work Rights

Not specified

Tailored Resume

Cover Letter