Service & Engagement Team Leader - College Station, Tx
Target
College Station, Texas, USA
$21.75 - $37.00 ph
Guest experience fundamentals
Guest engagement and problem solving
Retail business fundamentals
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery
Job Summary
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.
Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
Matching Summary
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery.
Salary
$21.75 - $37.00 per hour
Skills & Requirements
Must-have
Guest experience fundamentals
Guest engagement and problem solving
Retail business fundamentals
Leading a team of hourly team members
Executing all best practices
Ethical conduct and compliance
Safety culture
Nice-to-have
Interacting and helping others
Thrive in a fast-moving role
Flexibility and creative problem solving
Welcoming and helpful attitude
Key Requirements
High school diploma or equivalent
Must be at least 18 years of age or older
Previous retail experience preferred
Ability to communicate on multiple frequency devices
Operate handheld scanners and other technology equipment
Work independently and as part of a team
Manage workload and prioritize tasks
Capability to remain focused and composed
Accomplish multiple tasks within established timeframes
Scan, handle and move merchandise efficiently and safely
Frequently lifting or moving merchandise up to 44 pounds
Climb up and down ladders as needed
Flexible work schedule
Reliable and prompt attendance
Ability to remain mobile for the duration of a scheduled shift