Guest Relation Supervisor

Hotel Chadstone Melbourne MGallery

Cádiz, Spain
On-site
Guest relations team leadership
Vip guest journey management
Luxury hotel service standards
As a Guest Relations Team Leader at Fairmont La Hacienda Costa del Sol, you will lead the team to deliver highly personalized, proactive service aligned with Forbes Travel Guide and LQA standards

Job Summary

  • As a Guest Relations Team Leader at Fairmont La Hacienda Costa del Sol, you will lead the team to deliver highly personalized, proactive service aligned with Forbes Travel Guide and LQA standards.
  • The role includes overseeing the full guest journey for VIPs, managing personalized amenities, handling guest concerns, and ensuring luxury standards at all times.
  • Competitive salary and benefits are offered along with discounted hotel rooms and food and beverage rates at sister properties worldwide, plus opportunities for growth through learning programs.

Matching Summary

As a Guest Relations Team Leader at Fairmont La Hacienda Costa del Sol, you will lead the team to deliver highly personalized, proactive service aligned with Forbes Travel Guide and LQA standards.

Skills & Requirements

Must-have

  • Guest Relations team leadership
  • VIP guest journey management
  • Luxury hotel service standards
  • Opera/Opera Cloud system experience
  • Fluency in English and Spanish
  • Handling guest complaints face-to-face
  • Budget control for amenities

Nice-to-have

  • Training and coaching experience
  • Advanced office tools proficiency
  • Multilingual abilities
  • Cross-department coordination
  • Experience with ALICE and SevenRooms
  • Strong organizational skills
  • Passion for guest service excellence

Key Requirements

  • Minimum 2 years luxury hotel Front Office or Guest Relations experience
  • Previous team leadership or operational reference experience
  • Education in Hospitality Management or related field
  • EU citizenship or valid work permit for Spain
  • Fluency in English and Spanish
  • Experience with Opera/Opera Cloud and related systems

Work Rights

Must have EU citizenship or valid work permit for Spain

Tailored Resume

Cover Letter