Customer Success Manager, Strategic

Tebra Inc

Remote, United States
Base: $76,000 - $85,000 usd; bonus/equity: not spe...
Remote
1-3 years customer relationship experience
Proactive outreach and retention strategies
Data-informed recommendations and analytics
Tebra Inc is seeking a Customer Success Manager, Strategic to guide customers in adopting their all-in-one healthcare platform. The ideal candidate will have strong communication skills and experience in managing customer relationships to enhance user engagement and retention

Job Summary

  • This role serves as the primary partner guiding customers through successful adoption, measurable value realization, and strategic expansion.
  • The position requires managing a book of customers with under $20–30k ARR while driving proactive outreach to ensure retention and early risk identification.
  • Tebra offers comprehensive benefits including healthcare, wellness resources like Gympass, and employee assistance programs for mental health support.

Matching Summary

Match Score: 85

Tebra Inc is seeking a Customer Success Manager, Strategic to guide customers in adopting their all-in-one healthcare platform. The ideal candidate will have strong communication skills and experience in managing customer relationships to enhance user engagement and retention.

Salary

Base: $76,000 - $85,000 USD; Bonus/Equity: Not specified; Benefits: Healthcare, wellness subsidies, education discounts

Skills & Requirements

Must-have

  • 1-3 years customer relationship experience
  • Proactive outreach and retention strategies
  • Data-informed recommendations and analytics
  • Strong communication and stakeholder management
  • Ability to follow structured playbooks

Nice-to-have

  • Fast-paced environment adaptability
  • Empathy for healthcare providers
  • Cross-functional collaboration skills
  • Calm escalation management
  • Quick technology learning ability

Key Requirements

  • 1-3 years of customer-facing experience
  • Experience meeting retention and expansion quotas
  • Comfort working in data-informed environments

Work Rights

Not specified

Tailored Resume

Cover Letter