Senior Helpdesk Executive

Building Engines

Bengaluru, KA, India
Fully remote
Manage work order lifecycle
Track kpis and sla performance
Administer workplace management tools
Manage the complete lifecycle of work orders including creation, monitoring, escalation, follow-ups, and closure, with regular status updates to stakeholders

Job Summary

  • Manage the complete lifecycle of work orders including creation, monitoring, escalation, follow-ups, and closure, with regular status updates to stakeholders.
  • Track and report KPIs and SLA performance through detailed dashboards and resolution reports.
  • Act as system administrator for workplace management tools (e.g., Corrigo), including user access, role changes, and updates.

Matching Summary

Manage the complete lifecycle of work orders including creation, monitoring, escalation, follow-ups, and closure, with regular status updates to stakeholders.

Skills & Requirements

Must-have

  • Manage work order lifecycle
  • Track KPIs and SLA performance
  • Administer workplace management tools
  • Monitor facility systems remotely
  • Coordinate employee movement requests

Nice-to-have

  • Drive employee engagement initiatives
  • Improve customer satisfaction
  • Provide periodic feedback reports

Key Requirements

  • 48 Scheduled Weekly Hours

Work Rights

Not specified

Tailored Resume

Cover Letter