Duty Manager - Soft

JLL

Navi Mumbai, MH, India
**
Shift management and escalation handling
Security muster and deployment oversight
Housekeeping quality control and snag reporting
** JLL is seeking a Duty Manager in Navi Mumbai to oversee various operational areas, including Helpdesk, Front Office, Security, Housekeeping, and Cafeteria operations. The ideal candidate will possess strong management skills, ensuring high standards of service and efficient problem resolution while fostering a collaborative environment. **

Job Summary

  • The role involves managing diverse facility operations including helpdesk, security, housekeeping, and cafeteria services to ensure high standards.
  • Candidates must coordinate VIP visits, conduct random audits, and manage vendor performance matrices on a monthly basis.
  • The position requires adherence to Accenture policies, SLAs, and KPIs while assisting the Facility Manager in ISO and internal audits.

Matching Summary

Match Score: 75

** JLL is seeking a Duty Manager in Navi Mumbai to oversee various operational areas, including Helpdesk, Front Office, Security, Housekeeping, and Cafeteria operations. The ideal candidate will possess strong management skills, ensuring high standards of service and efficient problem resolution while fostering a collaborative environment. **

Skills & Requirements

Must-have

  • Shift management and escalation handling
  • Security muster and deployment oversight
  • Housekeeping quality control and snag reporting
  • Cafeteria hygiene and vendor audit execution
  • VIP visit coordination and event support
  • ISO and internal audit documentation
  • SMDRS tool usage for OLA updates

Nice-to-have

  • Strong team training and development skills
  • Proactive crisis and BCP management
  • Excellent communication with clients
  • Adaptability to new initiatives
  • Budget management experience

Key Requirements

  • Knowledge of Fit tools (VMT, IMT)
  • Experience with SMDRS tool
  • Understanding of Accenture policies
  • Ability to conduct fire drills
  • Training capability for TPV staff

Work Rights

Not specified

Tailored Resume

Cover Letter