The Customer Coordinator acts as the single point of contact between the customer and the CRC workshop to ensure an exceptional customer experience through effective communication and advice
Job Summary
The Customer Coordinator acts as the single point of contact between the customer and the CRC workshop to ensure an exceptional customer experience through effective communication and advice.
This role manages work in progress to ensure jobs are completed within agreed timeframes and coordinates customer component repairs from arrival through to invoicing.
WesTrac offers benefits including fitness passport for the family, paid parental leave, flexi-time, income protection, online learning library, and opportunities for growth and development.
Matching Summary
The Customer Coordinator acts as the single point of contact between the customer and the CRC workshop to ensure an exceptional customer experience through effective communication and advice.
Skills & Requirements
Must-have
customer relationship management
effective communication skills
work in progress management
Microsoft Office proficiency
analytical and problem solving skills
Nice-to-have
negotiation skills
teamwork and autonomy
maintenance agreements knowledge
flexible working arrangements
employee wellness focus
Key Requirements
experience in customer coordination
intermediate computer literacy
understanding of maintenance agreements and invoicing