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Apar Technologies Pte. Ltd. is seeking an L1 Application Support Analyst in Singapore to provide first-line support for application incidents and service requests through tools like ServiceNow or Jira Service Desk. The role requires adherence to ITIL processes, monitoring application health, and supporting end users with various queries while collaborating with technical teams.
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Job Summary
Act as the first line of support for application incidents and service requests via ServiceNow or Jira Service Desk.
Monitor application health using tools like CloudWatch, Datadog, or Splunk to proactively raise alerts for anomalies.
Perform initial triage using logs, event viewers, and basic SQL validation to identify root causes.
Matching Summary
Match Score: 75
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Apar Technologies Pte. Ltd. is seeking an L1 Application Support Analyst in Singapore to provide first-line support for application incidents and service requests through tools like ServiceNow or Jira Service Desk. The role requires adherence to ITIL processes, monitoring application health, and supporting end users with various queries while collaborating with technical teams.
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