The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team
Job Summary
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
This position is responsible for providing reliable 1st and 2nd level technical support to end users across Mercy Health, ensuring incidents and service requests are resolved efficiently and in accordance with established service standards and procedures.
This is an onsite, hands-on, customer-facing role that spans multiple facilities, with a strong focus on delivering a positive, secure technology experience for users.
Matching Summary
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
Skills & Requirements
Must-have
1st and 2nd level technical support
troubleshooting end-user technology issues
supporting standard operating environment
Microsoft 365 applications support
Active Directory user management
ITSM tool experience
Nice-to-have
compassionate customer support approach
nurture friendly respectful relationships
collaborative team environment
flexible and proactive approach
Key Requirements
Tertiary qualification or relevant IT work experience