Capgemini Invent - Ai Contact Center Senior Consultant

Capgemini

Atlanta, GA, US
Base: $105,600.00 - $199,480.00; bonus/equity: not...
On-site
Conversational ai solutions
Product management activities
Ai-powered agent assist
Capgemini Invent’s Contact Center Transformation team helps organizations turn contact center strategy into operational reality through data‑led, AI‑enabled transformation

Job Summary

  • Capgemini Invent’s Contact Center Transformation team helps organizations turn contact center strategy into operational reality through data‑led, AI‑enabled transformation.
  • As a senior consultant you will support the design and delivery of AI-enabled contact center solutions with a focus on conversational AI, digital self-service, and intelligent agent support capabilities.
  • The role combines product management practices with hands-on delivery of AI solutions that modernize customer interactions and improve agent productivity.

Matching Summary

Capgemini Invent’s Contact Center Transformation team helps organizations turn contact center strategy into operational reality through data‑led, AI‑enabled transformation.

Salary

Base: $105,600.00 - $199,480.00; Bonus/Equity: Not specified; Benefits: Comprehensive, non-negotiable benefits package

Skills & Requirements

Must-have

  • conversational AI solutions
  • product management activities
  • AI-powered agent assist
  • responsible AI principles
  • AI literacy

Nice-to-have

  • curious and adaptable
  • continuous learning mindset
  • inventive transformation consultants

Key Requirements

  • 5–8 years of experience
  • consulting, product management, digital transformation, or technology delivery
  • conversational AI, chatbots, virtual assistants, or digital self-service implementations
  • familiarity with contact center platforms
  • product management and agile delivery principles
  • Ability to travel up to 50%

Work Rights

Not specified

Tailored Resume

Cover Letter