Trade Support Administrator

TP ICAP

Louisville, KY, USA
Onsite
Input commodity trades into icapture
Revise and resend trades
Respond to email inquiries
Responsible for daily operational and support system to include but not limited to administrative and customer service duties

Job Summary

  • Responsible for daily operational and support system to include but not limited to administrative and customer service duties.
  • Contribute to team effort by accomplishing related results as needed and identify and assess customers’ needs to achieve satisfaction.
  • Act with integrity and due skill, care and diligence in carrying out your duties.

Matching Summary

Responsible for daily operational and support system to include but not limited to administrative and customer service duties.

Skills & Requirements

Must-have

  • Input commodity trades into ICAPture
  • Revise and resend trades
  • Respond to email inquiries
  • Maintain deal tickets
  • Coordinate trade confirmations
  • Provide daily email reports

Nice-to-have

  • Active listening skills
  • Positive attitude
  • Attention to detail
  • Problem-solving skills
  • Team player

Key Requirements

  • Proven customer support experience
  • Good computer skills (Windows, Microsoft Office, Excel)
  • Strong phone contact handling skills
  • Ability to multi-task, prioritize and manage time effectively
  • Ensuring compliance with control policies and trading standards
  • Excellent communication skills
  • High school diploma or equivalent; college degree preferred
  • Educational or work-related background in administration or data entry

Work Rights

Not specified

Tailored Resume

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