Customer Support Specialist, Licensed Support

Betterment at Work

New York City, NY, US
Base: $54,000 - $65,000; bonus/equity: competitive...
4 days onsite (hybrid arrangement with no required office days during summer and winter holidays)
Active finra series 65 or 66 license
2-4 years financial services support experience
Ability to explain complex financial concepts clearly
Betterment at Work is seeking a Customer Support Specialist, Licensed Support, to join their Human Advice team in New York City. The ideal candidate will have a FINRA license and experience in financial services, providing personalized support to clients on their wealth management journey

Job Summary

  • This role involves delivering exceptional, personalized financial guidance to high-value clients via phone and email.
  • The position requires maintaining compliance with financial advice standards while helping clients navigate investment products and retirement strategies.
  • Betterment offers a competitive equity package, comprehensive health benefits, and generous paid time off to its employees.

Matching Summary

Match Score: 85

Betterment at Work is seeking a Customer Support Specialist, Licensed Support, to join their Human Advice team in New York City. The ideal candidate will have a FINRA license and experience in financial services, providing personalized support to clients on their wealth management journey.

Salary

Base: $54,000 - $65,000; Bonus/Equity: Competitive equity package included; Benefits: Health, dental, vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • Active FINRA Series 65 or 66 license
  • 2-4 years financial services support experience
  • Ability to explain complex financial concepts clearly

Nice-to-have

  • Experience with high-value client retention
  • Empathy in customer interactions
  • Cross-functional collaboration skills

Key Requirements

  • FINRA Series 65 or equivalent license
  • 2–4 years direct support experience in financial services
  • Solid understanding of investment products and advisory principles

Work Rights

Not specified

Tailored Resume

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