Customer Service Representative - Part Time

Gentle Care Pet Clinic

Not specified; performance bonuses mentioned; comp...
Part-time
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Gentle Care Pet Clinic is seeking a part-time Customer Service Representative (CSR) to enhance client experience and manage communications within a small mixed-animal hospital. The ideal candidate should possess strong communication skills, prior customer service experience, and be available to work afternoons and Saturdays

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
  • Responsibilities include managing appointments, processing patient information, and ensuring seamless communication between clients and the medical team.
  • The company offers tailored development programs, mentorship, competitive pay, and comprehensive benefits including health insurance and paid time off.

Matching Summary

Match Score: 75

Gentle Care Pet Clinic is seeking a part-time Customer Service Representative (CSR) to enhance client experience and manage communications within a small mixed-animal hospital. The ideal candidate should possess strong communication skills, prior customer service experience, and be available to work afternoons and Saturdays.

Salary

Not specified; Performance bonuses mentioned; Competitive pay mentioned

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Work afternoons and rotate Saturdays

Nice-to-have

  • Prior customer service experience preferred
  • Previous clinical experience preferred
  • Empathy when dealing with emotional clients
  • Active listening skills for triage inquiries
  • Ability to promote current campaigns

Key Requirements

  • High school diploma or equivalent work experience required
  • Excellent communication skills required
  • Basic proficiency with technology and scheduling software
  • Strong organizational skills required
  • Must be able to lift up to 40 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter