Manager

mrifi.info

Client support experience
Direct supervisory experience
Lead departmental projects
Direct management of agents & leads, including approving timecards & PTO, completing performance reviews, and conducting 1:1s

Job Summary

  • Direct management of agents & leads, including approving timecards & PTO, completing performance reviews, and conducting 1:1s.
  • Participates in the recruiting process as a hiring manager, interviewing candidates and participating in decision-making.
  • Offers a comprehensive benefits package including medical coverage, 401k, parental leave, tuition reimbursement, and remote work flexibility.

Matching Summary

Direct management of agents & leads, including approving timecards & PTO, completing performance reviews, and conducting 1:1s.

Skills & Requirements

Must-have

  • Client Support experience
  • direct supervisory experience
  • lead departmental projects
  • agent coaching
  • case escalations ownership
  • process improvement opportunities

Nice-to-have

  • approachable with strong coaching skills
  • positive role model
  • proactively takes initiative
  • acts with integrity, honesty, tolerance
  • action-oriented and responsive
  • strives to amaze and be the best

Key Requirements

  • 2-4 years of experience in Client Support
  • 1+ years of successful direct supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter