Operations Manager, Center Of Excellence

Stripe

Bengaluru, India
**
Lead technical account management function
Oversee intake and delivery
Design scalable operational processes
** Stripe is seeking an Operations Manager for their Center of Excellence in Bengaluru, India, to lead the Technical Account Management function and enhance operational efficiency. The role requires extensive experience in technical operations and people management, focusing on establishing scalable processes and fostering a builder mindset. **

Job Summary

  • The Center of Excellence (CoE) was established to ensure scalable, high-quality service delivery across the Technical Account Management (TAM) and Customer Success Management (CSM) functions.
  • This operational model empowers account-facing teams to concentrate on high-value strategic engagement, technical advisory, and customer outcomes, while guaranteeing consistent quality and operational efficiency at scale.
  • Success in this role necessitates a builder mindset, comfort in navigating ambiguity, and a strong focus on scalable outcomes.

Matching Summary

Match Score: 75

** Stripe is seeking an Operations Manager for their Center of Excellence in Bengaluru, India, to lead the Technical Account Management function and enhance operational efficiency. The role requires extensive experience in technical operations and people management, focusing on establishing scalable processes and fostering a builder mindset. **

Skills & Requirements

Must-have

  • Lead Technical Account Management function
  • Oversee intake and delivery
  • Design scalable operational processes
  • Drive day-to-day operational execution
  • Collaborate with cross-functional teams
  • Identify automation opportunities
  • Define and monitor key performance indicators

Nice-to-have

  • Builder mindset
  • Comfort in ambiguity
  • Scalable outcomes
  • Pragmatic experiments
  • Stakeholder forums

Key Requirements

  • 12 years of professional experience
  • 5 years in people leadership
  • Strong operational execution capability
  • Hands-on experience in automation or tooling
  • Comfort operating within ambiguity
  • Robust stakeholder management experience
  • Data-informed leadership

Work Rights

Not specified

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