The role involves owning the entire AI lifecycle for customer portfolios, including prompt optimization and drift monitoring from go-live through renewal
Job Summary
The role involves owning the entire AI lifecycle for customer portfolios, including prompt optimization and drift monitoring from go-live through renewal.
Candidates must possess deep hands-on expertise in Salesforce technologies such as Apex, Flows, and Lightning Web Components to diagnose issues and assess enhancements.
This position serves as the primary AI advisor, translating complex Agentforce capabilities into measurable business outcomes for global clients.
Matching Summary
The role involves owning the entire AI lifecycle for customer portfolios, including prompt optimization and drift monitoring from go-live through renewal.
Skills & Requirements
Must-have
Salesforce Apex Flows LWC expertise
Prompt engineering and AI output optimization
Production deployment approval governance
Customer-facing technical advisory role
Drift monitoring and guardrail management
Nice-to-have
Salesforce Agentforce experience
Data Cloud schema design knowledge
Enterprise AI governance model familiarity
B2B SaaS enterprise account background
Strong documentation and runbook creation
Key Requirements
3+ years in technical customer-facing role
Bachelor's degree in related field or equivalent experience
Proven experience with Salesforce automation and triggers
Working knowledge of REST/SOAP APIs and Platform Events