Sr. Executive, Technical Service

29

Fully remote
Customer guidance and training
Product expertise in dairy technology
Customer relationship management
The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly

Job Summary

  • The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.
  • This role will be a key point of contact for customers, providing them with initial onboarding, ongoing training support, and addressing product functionality knowledge requests.
  • With over 60 years of experience and around 1,900 team members worldwide, we have a global network of experts, each with deep knowledge and experience, who serve as a valuable resource to farmers, companies, and countries.

Matching Summary

The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.

Skills & Requirements

Must-have

  • Customer guidance and training
  • Product expertise in dairy technology
  • Customer relationship management
  • Cross-functional collaboration
  • Technical aptitude for complex systems

Nice-to-have

  • Sales and commercial approach
  • Proficiency with CRM software
  • Enthusiasm for agriculture and technology
  • Adaptability and attention to detail

Key Requirements

  • 3-5 years customer service experience
  • Bachelor's degree or equivalent experience
  • Fluent in Mandarin and English
  • Deep understanding of dairy livestock industry

Work Rights

Not specified

Tailored Resume

Cover Letter