The purpose of this role is to provide customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries
Job Summary
The purpose of this role is to provide customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries.
Responsibilities include ensuring 100% regulatory compliance, maintaining good working relationships with stakeholders and clients, and processing transactions and emails related to products, processes, and policies accurately.
The role involves handling policy issuance, renewals, and endorsements efficiently, communicating effectively with stakeholders to resolve queries promptly, and conducting quality audit checks for processed policies.
Matching Summary
The purpose of this role is to provide customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries.
Skills & Requirements
Must-have
Provide customer service via email and phone
Handle policy documentation and billing inquiries
Follow specific procedures to close work requests
Monitor business inflow and connect callers
Dispatch policy documents and answer questions
Ensure 100% regulatory compliance
Nice-to-have
Maintain good working relationships
Provide personalized and quality service
Communicate effectively with stakeholders
Intentional collaboration
Managing performance
Key Requirements
Tertiary Degree or equivalent combination of education and work experience
Some relevant work experience
Call centre experience in insurance and/or banking industry with billing responsibilities
Increasing level of responsibility in call centre environment
Policy administration experience
Experience in BPO industry with shifting schedules