Customer Experience Associate - 1350 Boul. René Lévesque (part-time, 30h/week)
TD
Montréal, Quebec, Canada
Base: 22.50 cad - 28.33 cad; bonus/equity: not spe...
Process financial transactions
Understand customer needs
Recommend banking solutions
TD Canada Trust is the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions
Job Summary
TD Canada Trust is the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, respond and resolve customer concerns, and achieve assigned goals by promoting banking solutions.
TD is committed to providing fair and equitable compensation opportunities, growth opportunities, and skill development, with a total rewards package reflecting investments in colleagues' well-being.
Matching Summary
TD Canada Trust is the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Salary
Base: 22.50 CAD - 28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Process financial transactions
Understand customer needs
Recommend banking solutions
Resolve customer concerns
Promote banking solutions
Deliver quality customer experiences
Nice-to-have
Charming self
Think like a customer
Act like an Owner
Innovate with purpose
Execute with Speed and Impact
Build positive work environment
Key Requirements
High School diploma and/or 1+ years relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills
Hands on knowledge of MS Office and internet
Accuracy and detail orientation
Dynamic communicator with established customer experience skills