Manager I Traveler Experience D&g

Amex GBT

Kaiserslautern, Germany
Not specified; not specified; flexible benefits ta...
Fully remote
7+ years customer service experience
3+ years people management experience
Fluent in english and german
Amex GBT is seeking a Manager I for Traveler Experience D&g in Kaiserslautern, Germany, who will lead a team within the U.S. Military and Government sector, focusing on delivering exceptional customer service. The ideal candidate should have extensive experience in customer service and people management, with fluency in both English and German

Job Summary

  • The role provides leadership and coaching to a group of team leaders within the U.S. Military and Government team.
  • Candidates must ensure talent mix meets business needs while driving change and employee engagement through effective communications.
  • Amex GBT offers flexible benefits, travel perks, and access to over 20,000 learning courses to support professional development.

Matching Summary

Match Score: 85

Amex GBT is seeking a Manager I for Traveler Experience D&g in Kaiserslautern, Germany, who will lead a team within the U.S. Military and Government sector, focusing on delivering exceptional customer service. The ideal candidate should have extensive experience in customer service and people management, with fluency in both English and German.

Salary

Not specified; Not specified; Flexible benefits tailored to country including health insurance and retirement programs

Skills & Requirements

Must-have

  • 7+ years customer service experience
  • 3+ years people management experience
  • Fluent in English and German

Nice-to-have

  • Contact center experience preferred
  • Data-driven performance monitoring
  • Inclusive collaborative culture

Key Requirements

  • University degree or equivalent experience
  • 7+ years working in customer service environment
  • 3+ years of people management experience
  • Fluency in English and German verbal and written

Work Rights

Not specified

Tailored Resume

Cover Letter