Team Leader Account & Document Services

ING

Sydney, Australia
Leading operational teams
Customer-focused culture
Daily workflow oversight
You’ll guide the Support Services team and Savings Application Team, creating a high‑performing, customer‑focused culture in a fast‑paced environment

Job Summary

  • You’ll guide the Support Services team and Savings Application Team, creating a high‑performing, customer‑focused culture in a fast‑paced environment.
  • You’ll oversee daily workflow, coach and develop your people, and ensure service levels and quality standards are consistently met.
  • We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Matching Summary

You’ll guide the Support Services team and Savings Application Team, creating a high‑performing, customer‑focused culture in a fast‑paced environment.

Skills & Requirements

Must-have

  • leading operational teams
  • customer-focused culture
  • daily workflow oversight
  • service levels and quality standards
  • account opening and maintenance
  • mail, scanning, document handling

Nice-to-have

  • inspiring leadership
  • end-to-end way of working
  • high-performing team
  • inclusive and supportive culture
  • thinking outside the box

Key Requirements

  • Proven experience leading medium-sized teams
  • Experience in banking or financial services
  • Strong understanding of operational processes
  • Proficiency with workflow management tools
  • Excellent communication, problem-solving and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter