The Sr. Analyst, Site Operations plays a key role in monitoring and maintaining the health of The Home Depot’s website and mobile app
Job Summary
The Sr. Analyst, Site Operations plays a key role in monitoring and maintaining the health of The Home Depot’s website and mobile app.
This role serves as a critical link between the business, call centers, and product vendors to quickly identify and resolve customer experience issues.
Key responsibilities include monitoring the eCommerce site 24/7, triaging high-priority issues, analyzing performance metrics, and collaborating with various teams to ensure optimal customer satisfaction and revenue.
Matching Summary
The Sr. Analyst, Site Operations plays a key role in monitoring and maintaining the health of The Home Depot’s website and mobile app.
Skills & Requirements
Must-have
Monitor eCommerce site 24/7
Triage and resolve production issues
Analyze business performance metrics
Collaborate with cross-functional teams
Identify and resolve customer experience issues
Nice-to-have
Customer centric focus
Self motivated
Automate processes
Take ownership and drive results
Exceptional interpersonal skills
Key Requirements
4+ years of eCommerce website engineering and/or operations experience
Bachelor’s degree in Computer Science or equivalent experience
Experience managing website performance metrics
Proficiency with analytics tools for monitoring website performance