HR Shared Services Agent will be responsible for delivering key HR processes in alignment with SLAs, KPIs, and local regulatory requirements
Job Summary
HR Shared Services Agent will be responsible for delivering key HR processes in alignment with SLAs, KPIs, and local regulatory requirements.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative environment supported by over 58,000 professionals in 60 countries.
Employees benefit from career growth opportunities, lifelong learning resources, a diverse and inclusive culture, and a purpose-driven company committed to positive community impact.
Matching Summary
HR Shared Services Agent will be responsible for delivering key HR processes in alignment with SLAs, KPIs, and local regulatory requirements.
Skills & Requirements
Must-have
HR shared services expertise
Employee data management
Customer service orientation
Workday Human Capital Management
Salesforce or ServiceNow experience
Confidential data handling
English language proficiency
Nice-to-have
Continuous improvement methodologies
Project management skills
Process documentation skills
Strong interpersonal communication
Resilience in changing environments
Ability to work remotely and onsite
Data and analytics capabilities
Key Requirements
Bachelor's degree in Human Resources or related field
3-5 years HR experience in shared services or multi-function HR
Advanced proficiency in English
Experience with enterprise-wide CRM and case management systems
Ability to maintain confidentiality and handle sensitive information