The Integrated CX Senior Team Lead will be responsible for driving the area customer experience strategy, improving customer satisfaction, and leading a high‑performing CX team
Job Summary
The Integrated CX Senior Team Lead will be responsible for driving the area customer experience strategy, improving customer satisfaction, and leading a high‑performing CX team.
This role plays a critical part in ensuring a seamless, consultative, and value‑adding customer experience across Maersk’s integrated logistics solutions.
When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things.
Matching Summary
The Integrated CX Senior Team Lead will be responsible for driving the area customer experience strategy, improving customer satisfaction, and leading a high‑performing CX team.
Skills & Requirements
Must-have
Drive Customer Experience Strategy
Improve Customer Satisfaction
Lead High-Performing CX Team
Drive Digital Solutions Adoption
Revenue Optimizing Opportunities
Nice-to-have
Value-driven international environment
Consultative and value-adding customer experience
Culturally diverse, stimulating environment
Teamwork, acceptance, respect, dedication
Ethical competition and credibility
Key Requirements
Bachelor’s degree or equivalent qualification
5+ years experience in customer experience, operations, logistics, or related leadership roles
Strong business acumen and local market understanding
Proven people leadership and coaching experience
Excellent stakeholder management and communication skills
Strong prioritization and decision-making capabilities
Ability to drive change, transformation, and collaboration