Customer Service Analyst (data Analyst 1)

design.lsu.edu

Baton Rouge, Louisiana, United States
Not specified; benefits: health, life, dental, vis...
Answer hotline calls and enter complaint data
Oversee student worker training schedules
Proficient in microsoft office applications
This position serves as a non-supervisory role within the National Center for Disaster Fraud at LSU, focusing on answering incoming calls and managing data entry

Job Summary

  • This position serves as a non-supervisory role within the National Center for Disaster Fraud at LSU, focusing on answering incoming calls and managing data entry.
  • The incumbent is responsible for overseeing the creation of student worker training schedules and acting as a manager in the absence of senior staff.
  • LSU offers outstanding benefits including health insurance, retirement options, paid holidays, and tuition exemptions for eligible employees.

Matching Summary

This position serves as a non-supervisory role within the National Center for Disaster Fraud at LSU, focusing on answering incoming calls and managing data entry.

Salary

Not specified; Benefits: Health, life, dental, vision, retirement, paid holidays, wellness benefits, tuition exemption

Skills & Requirements

Must-have

  • Answer hotline calls and enter complaint data
  • Oversee student worker training schedules
  • Proficient in Microsoft Office applications
  • Excellent analytical and verbal skills
  • Flexible availability for day or evening shifts

Nice-to-have

  • Experience in a call center setting
  • Familiarity with call center training programs
  • Experience interacting with student workers
  • Ability to work during emergency situations
  • Strong attention to detail and follow-up

Key Requirements

  • Bachelor's Degree OR relevant experience
  • Must pass federal background check
  • Valid U.S. work authorization required

Work Rights

Must have valid U.S. work authorization

Tailored Resume

Cover Letter