Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years saas customer success experience
2+ years change management practice
Salesforce and gainsight proficiency
This role serves as a trusted advisor ensuring customers achieve maximum value from Workday Adaptive Planning solutions
Job Summary
This role serves as a trusted advisor ensuring customers achieve maximum value from Workday Adaptive Planning solutions.
The successful candidate will manage 50-60 enterprise accounts totaling over $5M in ARR while driving adoption and retention.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with comprehensive benefits.
Matching Summary
This role serves as a trusted advisor ensuring customers achieve maximum value from Workday Adaptive Planning solutions.
Salary
Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants
Skills & Requirements
Must-have
3+ years SaaS Customer Success experience
2+ years change management practice
Salesforce and Gainsight proficiency
Executive relationship building skills
Renewal negotiation and contract management
EPM/CPM or financial ERP domain knowledge
Nice-to-have
Strategic pricing expertise
Trusted advisor executive presence
Cross-functional collaboration with Sales
Ability to manage ambiguity in complex environments
Proven track record of overachieving sales targets
Key Requirements
Bachelor's degree or equivalent work experience
3+ years CSM experience supporting SaaS
2+ years CRM usage (Salesforce/Gainsight)
Experience managing EPM/CPM or financial ERP spaces