Sr Associate Technical Support Engineer-paradox

Workday

Bachelor's degree in computer science or it
2+ years technical support experience
1+ years xml json csv validation
The role involves investigating and diagnosing time-sensitive, business-critical solutions for customers on a 24x7 shift pattern

Job Summary

  • The role involves investigating and diagnosing time-sensitive, business-critical solutions for customers on a 24x7 shift pattern.
  • Candidates must possess strong technical troubleshooting skills to resolve complex account configurations, APIs, and database issues.
  • Workday offers flexible work schedules, career path empowerment, and a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

The role involves investigating and diagnosing time-sensitive, business-critical solutions for customers on a 24x7 shift pattern.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or IT
  • 2+ years technical support experience
  • 1+ years XML JSON CSV validation
  • Complex SQL query writing
  • RESTful API construction with Postman
  • JIRA Microsoft Office Visual Studio Code

Nice-to-have

  • Experience with AWS Athena S3 Datadog
  • Familiarity with AI troubleshooting tools
  • Knowledge of LLM observability platforms
  • Strong asynchronous communication skills
  • Creative approach to problem solving

Key Requirements

  • Bachelor's degree required
  • 2+ years technical support experience
  • 1+ years data format validation
  • Proficiency in SQL and API tools

Work Rights

Not specified

Tailored Resume

Cover Letter