Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
Job Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Matching Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Skills & Requirements
Must-have
On-site installation and repair
Hardware, software, and networking
Product performance diagnosis
Preventive maintenance advising
Customer site access credentialing
Nice-to-have
Third-party product knowledge
Internal technical training delivery
Lead qualification
Key Requirements
4-5 years hands-on experience
Agilent HPLC, GC AND SW experience
Bachelor's or Master's Degree or equivalent
Post-graduate, certification, and/or license may be required
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements