Strong debugging across web services and async jobs
Proficiency in python and go lang
Experience with rest apis and webhooks
Rippling is transforming employee benefits by building a modern multi-sided marketplace that connects brokers, employers, and employees with benefits products globally
Job Summary
Rippling is transforming employee benefits by building a modern multi-sided marketplace that connects brokers, employers, and employees with benefits products globally.
This founding role involves owning front-line technical triage of carrier integration issues and establishing the Support Engineering function's processes and culture.
The position offers exposure to engineering and business leadership to strategize improvements in operational excellence and scalability.
Matching Summary
Rippling is transforming employee benefits by building a modern multi-sided marketplace that connects brokers, employers, and employees with benefits products globally.
Skills & Requirements
Must-have
Strong debugging across web services and async jobs
Proficiency in Python and Go Lang
Experience with REST APIs and webhooks
Familiarity with MongoDB and Snowflake
Building runbooks and operational dashboards
Incident triage and escalation management
Nice-to-have
Benefits or Insurance domain knowledge
Experience with Retool or internal admin consoles
Mentorship and knowledge sharing
Building new operational functions from scratch
Working in ambiguous environments
Customer-focused problem solving
Key Requirements
5-8+ years in support, operations, SRE, or software engineering