Customer Contact Comms New Associate-voice

Accenture Australia

Unknown, Unknown, Australia
Not specified (potentially rotational shifts based on job description).
Omnichannel customer experience
Customer query resolution
Handling escalations and complaints
Accenture Australia is seeking a Customer Contact Comms New Associate to support customer service operations, focusing on resolving queries and complaints through an omnichannel approach. The role requires strong communication skills and offers opportunities for recent graduates to engage in a dynamic environment

Job Summary

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • Deliver efficient Procure-to-Pay (P2P) helpdesk support, handling invoice, PO, and vendor-related queries while ensuring accuracy, compliance, and SLA adherence.
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

Matching Summary

Match Score: 75

Accenture Australia is seeking a Customer Contact Comms New Associate to support customer service operations, focusing on resolving queries and complaints through an omnichannel approach. The role requires strong communication skills and offers opportunities for recent graduates to engage in a dynamic environment.

Skills & Requirements

Must-have

  • Omnichannel customer experience
  • Customer query resolution
  • Handling escalations and complaints
  • Procure-to-Pay helpdesk support
  • Invoice and PO query handling
  • Vendor-related query handling

Nice-to-have

  • Seamless integrated customer experience
  • Enhance customer satisfaction and engagement
  • Build and maintain positive relationships

Key Requirements

  • Any Graduation
  • 0 to 1 years of experience
  • Good communication skills
  • Flexible with shifts

Work Rights

Not specified

Tailored Resume

Cover Letter