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Salesforce is seeking a Customer Success Manager specializing in MuleSoft to support their Latam customers by orchestrating deliverables, fostering executive relationships, and advising on product features. The ideal candidate will have extensive experience in technical customer success and a strong background in MuleSoft or competing platforms.
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Job Summary
The Senior Customer Success Manager serves as a named resource and partner for MuleSoft Signature customer organizations, orchestrating all deliverables from onboarding through renewal.
This role requires deep relationships with IT and business executive leadership to help customers achieve their business goals on the MuleSoft platform.
Candidates must possess strong problem-solving abilities to navigate challenges and act as an advocate for customers during high-severity case resolution.
Matching Summary
Match Score: 75
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Salesforce is seeking a Customer Success Manager specializing in MuleSoft to support their Latam customers by orchestrating deliverables, fostering executive relationships, and advising on product features. The ideal candidate will have extensive experience in technical customer success and a strong background in MuleSoft or competing platforms.
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Skills & Requirements
Must-have
8+ years technical customer success experience
MuleSoft or iPaaS platform expertise
Management consulting services background
Fluent Spanish and English language skills
Executive stakeholder relationship management
Signature Success Plan orchestration
Nice-to-have
Strong problem-solving abilities
Cross-functional team leadership
Software development process knowledge
Innovative solution finding
Agile implementation support
Key Requirements
Minimum 8 years work experience in Technical Customer Success or MuleSoft
4+ years experience in management consulting services
Proven history of hitting high adoption and renewal targets
Fluency in both Spanish and English required
Experience with MuleSoft or competing integration platforms