Associate Application Support Engineer

ResMed Inc

Base: $23.28 - $34.92 usd hourly; bonus/equity: no...
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3-5 years prior experience in support
Proficient in complex troubleshooting
Experience with microsoft office suite
** ResMed Inc is seeking an Associate Application Support Engineer to provide technical support for the Somnoware Platform, ensuring high-quality customer service and effective troubleshooting for healthcare IT systems. The ideal candidate will have a background in IT support, experience with customer-facing roles, and a passion for patient care, while the position offers comprehensive benefits and a supportive work environment. **

Job Summary

  • The primary objective is to provide highly visible customer support ranging from remote off-site installation to diagnosing and repairing the Somnoware application.
  • Employees are eligible for comprehensive benefits including medical, vision, dental, life insurance, 401(k), and a generous paid time off package.
  • The role requires maintaining accurate records of client interactions and creating user guides while working independently to solve critical customer issues.

Matching Summary

Match Score: 75

** ResMed Inc is seeking an Associate Application Support Engineer to provide technical support for the Somnoware Platform, ensuring high-quality customer service and effective troubleshooting for healthcare IT systems. The ideal candidate will have a background in IT support, experience with customer-facing roles, and a passion for patient care, while the position offers comprehensive benefits and a supportive work environment. **

Salary

Base: $23.28 - $34.92 USD Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, life, 401(k), ESPP, tuition assistance

Skills & Requirements

Must-have

  • 3-5 years prior experience in support
  • Proficient in complex troubleshooting
  • Experience with Microsoft Office suite

Nice-to-have

  • Passionate about helping people and patient care
  • Previous knowledge supporting government agencies
  • Experience with Salesforce Zendesk JIRA

Key Requirements

  • Associate or Bachelors degree in CIS MIS IT
  • Minimum 3-5 years experience in support or customer success
  • Knowledge of healthcare information systems

Work Rights

Not specified

Tailored Resume

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