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Otis is seeking a Customer Care Centre Supervisor to lead and develop a team in delivering exceptional customer service while managing daily operations within their Customer Care Centre in Grove Park, United Kingdom. The ideal candidate will have supervisory experience in a customer-facing environment and strong leadership skills.
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Job Summary
The Supervisor plays a pivotal role in delivering an exceptional customer experience and ensuring the efficient daily operation of the Customer Care Centre.
Lead, motivate, and develop Customer Care Champions through regular coaching, 1:1s, feedback loops, and performance reviews.
A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme.
Matching Summary
Match Score: 75
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Otis is seeking a Customer Care Centre Supervisor to lead and develop a team in delivering exceptional customer service while managing daily operations within their Customer Care Centre in Grove Park, United Kingdom. The ideal candidate will have supervisory experience in a customer-facing environment and strong leadership skills.
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Skills & Requirements
Must-have
Exceptional customer experience delivery
Frontline leadership and coaching
Real-time operational support
Manage team performance and quality
Drive first-contact resolution
Monitor KPI dashboards
Proficient in MS Office and CRM platforms
Nice-to-have
Promote wellbeing and psychological safety
Contribute to workflow efficiency initiatives
Support digital tool enhancements
Key Requirements
Proven experience supervising or leading a team
Strong communication, coaching, and interpersonal skills
Ability to analyse performance data
Excellent organisational skills and resilience
Demonstrated ability to deliver high-quality service