Patient Communications Representative

Corro Health

Not specified
Outbound and inbound telephone communication
Negotiate payment arrangements
Compliance with fdcpa and hipaa regulations
Corro Health is seeking a Patient Communications Representative to engage with patients regarding their medical accounts, providing customer service and collecting payments. The role involves communication through various channels, resolving patient inquiries, and ensuring compliance with regulations

Job Summary

  • The role focuses on servicing patient accounts receivable by communicating via phone, email, chat, and text to secure repayment or payment plans.
  • Employees must strictly adhere to federal and state regulations including FDCPA, HIPAA, Privacy Act, and FCRA while resolving non-routine issues.
  • The company emphasizes building long-term careers by investing in employee professional development and personal growth.

Matching Summary

Match Score: 85

Corro Health is seeking a Patient Communications Representative to engage with patients regarding their medical accounts, providing customer service and collecting payments. The role involves communication through various channels, resolving patient inquiries, and ensuring compliance with regulations.

Skills & Requirements

Must-have

  • Outbound and inbound telephone communication
  • Negotiate payment arrangements
  • Compliance with FDCPA and HIPAA regulations
  • Account research and documentation
  • Financial information profiling

Nice-to-have

  • Strong verbal and written communication skills
  • Ability to handle high-stress environments
  • Commitment to professional development
  • Experience with medical billing workflows

Key Requirements

  • Knowledge of FDCPA and HIPAA regulations
  • Proficiency with telephone systems and computer terminals
  • Ability to work within client standards and deadlines

Work Rights

Not specified

Tailored Resume

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