Customer Service Advisor - Homecoming - Iloilo 2026

Concentrix

Iloilo City, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • listen attentively to customer needs
  • maintain basic product knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • tolerance for repetitive work
  • work independently
  • maintain pleasant tone

Key Requirements

  • High school diploma
  • three to six months relevant experience
  • strong computer navigation skills
  • ability to effectively communicate
  • ability to work as a team member

Work Rights

Not specified

Tailored Resume

Cover Letter