Senior Customer Support Manager - Illinois

MOTOROLA SOLUTIONS

Illinois, US
Base: $80,000 - $120,000 usd; bonus/equity: incent...
Not specified (likely hybrid due to travel requirements).
Manage government contracts
Develop customer relationships
Ensure service delivery and sla compliance
Motorola Solutions is seeking a Senior Customer Support Manager in Illinois to oversee customer satisfaction and service delivery of Lifecycle Service products, particularly for public safety communications. The ideal candidate will have over five years of experience in related fields and be capable of managing government contracts while fostering strong customer relationships

Job Summary

  • Manage government contracts with responsibility for the successful delivery of service products for local government customers.
  • Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts.
  • Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Matching Summary

Match Score: 85

Motorola Solutions is seeking a Senior Customer Support Manager in Illinois to oversee customer satisfaction and service delivery of Lifecycle Service products, particularly for public safety communications. The ideal candidate will have over five years of experience in related fields and be capable of managing government contracts while fostering strong customer relationships.

Salary

Base: $80,000 - $120,000 USD; Bonus/Equity: Incentive Bonus Plans; Benefits: Medical, Dental, Vision benefits, 401K with Company Match, 10 Paid Holidays, Generous Paid Time Off Packages, Employee Stock Purchase Plan, Paid Parental & Family Leave

Skills & Requirements

Must-have

  • Manage government contracts
  • Develop customer relationships
  • Ensure service delivery and SLA compliance
  • Manage sub-contractors' deliverables
  • Manage third party vendors
  • Manage contract change management

Nice-to-have

  • People-first and community-focused culture
  • Authentic self and best work
  • Inclusive and accessible recruiting experience

Key Requirements

  • 5+ years of experience in Lifecycle Service Account Management, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales
  • Must be a U.S. citizen
  • Legal authorization to work in the U.S. indefinitely

Work Rights

Must be a U.S. citizen with ability to obtain necessary security clearance

Tailored Resume

Cover Letter