Project Manager – Customer Experience (cx)

RELX (LexisNexis)

Multiple Locations
Base: $65,100 - $130,300; bonus/equity: not specif...
Project management experience
Customer journey mapping
Cross-functional collaboration
The role focuses on leading customer journey mapping initiatives to enhance customer experiences

Job Summary

  • The role focuses on leading customer journey mapping initiatives to enhance customer experiences.
  • The Project Manager will partner with various teams to translate customer insights into actionable improvements.
  • The company offers comprehensive health benefits and a supportive work environment.

Matching Summary

The role focuses on leading customer journey mapping initiatives to enhance customer experiences.

Salary

Base: $65,100 - $130,300; Bonus/Equity: Not specified; Benefits: Comprehensive health benefits

Skills & Requirements

Must-have

  • Project management experience
  • Customer journey mapping
  • Cross-functional collaboration

Nice-to-have

  • Background in service design
  • Experience with VOC data
  • Familiarity with customer journey tools

Key Requirements

  • 3–5+ years of project management experience
  • Strong facilitation and communication skills
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter